Refund policy

Due to the perishable nature of coffee and food products, we are unable to accept returns on opened coffee products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the product and packaging to help resolve the issue.

If approved, we will offer a replacement, store credit, or refund at our discretion.

Unopened merchandise and non-food items may be eligible for return within 30 days of delivery. Returned items must be unused and in their original condition.

Refunds are issued to the original method of payment once the return has been received and inspected.

For assistance with any order, please contact us at cancinofamilyfarm@gmail.com.